Steven Kinley
1/5
Failed to clean carpet, showed little regard of our property, poor communication, rude.
Things started off a bit shaky when it took 6+ calls to confirm our appointment, we kept being forwarded to voice mail during normal business hours.
We had water leak through the foundation of our basement and soak a portion of the carpet. Somebody from D & D Carpet Care came out to clean it, I don't know their name since they didn't introduce themselves and didn't speak much english. He hit the projector mounted to the ceiling with his vacuum wand after I warned him to watch out. He didn't acknowledge me or the event, just kept going. He started by spraying a thick concentrated line of cleaner down the middle of the area, then lightly sprayed the rest of the carpet. He followed up with the steam vacuum but was pushing and pulling it so quickly that it was skipping off the floor. He didn't spend any extra time on the area he sprayed with extra cleaner.
After packing up he just left, leaving the basement door open and without saying anything. I was waiting for a while wondering if he was coming back. Nope, he and his van were gone. I think he said a total of 5 words.
The room had a very strong cleaner smell, so strong it was giving us headaches. We used our little wet mop vac in attempt to suck up some of the soap left behind, it didn't get much of the water we sprayed down, but it picked up tons of dirt, dust, hair, etc.
If our property management company wasn't paying for the service I would be requesting a full refund.
Unless you love the smell of industrial cleaner and poor service, I'd choose another company to clean your carpet.
